To be eligible for a return, your order must be authorised for return by emailing us at russianluxhairextensions@gmail.com within 7 days of receiving your order.    We will reply to you with the details required to send the item(s) back to us.             

All item(s) must be returned in brand new, unaltered and unused condition that you received it in. It must also be in the original packaging. 

All returns will be video recorded upon receipt and opening of the package to verify all enclosed items have been returned in their entirety and in brand new unused condition as originally sent.  We video record each an every order to ensure the corroboration of all items dispatched via Russian Lux. If an item you choose to exchange is out of stock, it will be sent out as soon as the stock is available.                                                                                           

Any unused returned item will be replaced or refunded at our discretion (should a proven quality fault be present) and must be returned within 30 days.

If there is an error with any ordered items posted the products must be returned within 7 days in their originally packaged and unused state and the correct item(s) will be posted out to you. .  We will credit any postal charge where applicable.   If there is a change of mind for an item the customer will pay for postage.

Order Cancellation:
We do not cancel orders however we will gladly issue you a credit note to use within 30 days.  Please contact us via email us at russianluxhairextensions@gmail.com 

For colour changes, application method changes or quantity or length changes we will replace items if they are in brand new unused condition prior to being worn or used. The difference if applicable will be needed to pay in full prior to dispatch.

If you need to exchange an item, please send us an email to russianluxhairextensions@gmail.com outlining your request.

Non-delivery returned to sender:

Should a buyer not accept a delivery which was sent correctly to the addressee or if the buyer allows a package to be returned to sender, and the address is confirmed correct by the payment provider, the item will be refunded less shipping and transactions fees we paid.  Should re-delivery be arranged it will be the buyers responsibility to pay for it to be resent including insurance and signature.

Colour Matches: 

Should the colour not match your hair, we will offer an exchange or credit note.

We request you send the hair back to us with a sample of your own hair or your old hair extensions we can match to.

We can assist you with matching your hair colour, by sending us some photos of your har in natural light.  We will give you suggestions as to the closest shades however please note it can be difficult to assess a hair shade via a photo depending on factors such as lighting, resolution etc. Like all companies our colour match advise is not a guarantee the colour suggested will match, as we can only access a photo so far.

We will advise as to the closest shades based off the photos however ultimately you must must make the final decision, should the colour not match we request a sample of your hair or old extension of which we can physically match to your new hair extensions.  If we do not receive a sample we can offer colour match advise again based on the above terms.

We will exchange your item to the shade requested.  If the shade requested is not available it will be ordered in specifically or custom made to your requirements (an extra fees will apply of $99 per 100 grams for custom service).

Application via a certified professional:

All hair extensions should be applied by a certified and fully trained hair extensions professional or trained and certified hair dresser with the applicable certified hair extensions training.  Individuals who are not trained in the correct method of application, care and maintenance of hair extensions can easily damage the product by means of improper fitting or excessive force being applied resulting in weakness to the hair, hair loss to both the wearer and that of the extensions and potential overall degradation of the hair extensions.  

Damage can still occur by those who have the applicable certified and updated skills due to a number of variables during application, maintenance and care and including but not limited to:  how tightly the extensions are placed which may cause tension and weakening and hair loss to the product, application of dyes, bleaches, toners etc, brushing and styling, damage caused by heat and styling appliances application etc.   For the above reasons and the nature of the product we take no responsibility for any hair extensions damage after application or any other form of tampering to the brand new unaltered item supplied by us via our website. 

Item Faults:

In the unlikely event a fault is present with any brand new, unused item, it must be brought to our attention via our contact page within 7 days of receipt of the item. 

We examine all items prior to dispatch including thoroughly brushing and inspecting every pack of hair to ensure a brand new, item in perfect  condition and fit for purpose is supplied. 

Orders are routinely video recorded to substantiate product(s) description, quantity, quality to ensure consistent high quality items are supplied in perfect new and fit for purpose condition. 

Should an item be accepted back for examination by ourselves and or the technician's and any evidence of tampering is noted, the product will be returned to the buyer at their expense.

Should a proven fault be determined by ourselves or our technicians of an unused, unaltered returned item as per our terms of sale detailed, will provide a refund of the purchase price or exchange for the same item value.

Shipping policy:

All express orders are shipped using Australia post - express post satchels with tracking number, which is automatically emailed to you. 

We will send your item within 1-2 days via Australia Express Post so you will most likely receive your order within 3 days. 

We provide complimentary shipping for all final sales.  Should a refund be issued based on our decision and terms of sale the initial shipping expenditure (cost to us ) will be recovered.

Although we provide the expected delivery times for each service, we are not responsible for delayed shipments which result from Australia Post.  

Please note: Australia Post may have additional holidays over Christmas and some Australia Post outlets/stores have additional appointed days off so during this period you may find a slightly longer than normal delay in receiving your item due to nominated holidays, public holidays and back-log of parcel deliveries.

Generally most deliveries will arrive on time however on occasion there may be delays due to customs, weather or other factors.  

We do not ship to the USA or UK.

Free shipping: We sometimes offer free express shipping, this may be provided on minimum priced orders.  For exchanges and store credits the customer will pay for subsequent shipping fee.

Please note: Prior to dispatch, all items are video recorded while being packed to verify colour, length, quantity, to ensure our strict quality control requirements are met for each and every order.

All items are inspected and double-checked to adhere to our strict quality control guidelines so a faulty item is highly unlikely however if you feel your item is faulty prior to application or removal of the gold / silver or other ties please contact us at russianluxhairextensions@gmail.com. Once your return has been authorised and inspected, by us we will also notify you of the status of your exchange or refund. 

If an unused item is proven to be faulty, after we independently test it, a refund will be processed, and a credit will automatically be applied via the original method of payment, within 2-3 business days.

Returns for change of mind will only be processed when the entire, unused, unaltered hair extensions order with all original gold/ silver plastic ties are in place. No returns are applicable for incomplete, used or tampered with items. 

Refunds / exchanges will not be applicable under any circumstances where the hair has been applied to the wearer and or chemically altered damaged by the buyer or by any other person nominated by the buyer eg hair dresser.  If a product has been worn or altered or you have attempted to alter the hair it is impossible for us to ascertain whether the original item was sold by us, or if any fault was present, therefore as previously stated no refund / exchange will be applicable. 

A refund will only be applied if there is a proven fault with the unused item, otherwise a store credit will be applied.

Price Changes - Increases / Sales: Human hair prices can go up from time to time depending on the global increase or to product change. Please note we never import ready-made hair, we create each and every item from scratch to ensure our hair extensions are created to the highest possible standard, from raw ponytail to end product.  At times, we will have special offers, discounts or sales where prices may temporarily be decreased.  These price increases or decreases are at our discretion.

Changes To Product Specifications:  

We always aim to bring you the very best luxury hair extensions products, and will increase quality wherever possible due to innovations in the collection, handling, and dying procedures available.

Types of hair:

We sell various types of hair on our website. 

Our special virgin coloured and lightened hair is imported from other various regions throughout the world, this hair is dyed and can be made to special extreme lengths up to 30" can be custom made to your colour of choice including balayage, very light platinum blondes and ashy tones in a range of textures  including straight, wavy or curly textures.

We pick our hair extensions a healthy caucasian style structure of hair allowing a softer effect which blends much more seamlessly with your own hair, hence the term Russian relating to the style of the hair, meaning the hair is of a lighter structure.

If you specially require hair from a certain country or type of hair, eg only Russian or Caucasian hair please enquire, this hair is sourced as available up to 24" normally from 16-20". 

Double Drawn Hair:

All hair extensions are full from top to bottom, this is created by removing much of the short hairs.  Some shorter hairs will still remain, this is a natural characteristic of of the product.

Lengths and volume:

The longer the hair length the finer the pack of 50 or 100 gram sets of hair will be. This is because the weight will be distributed depending on the length.  This applies to any extensions purchased anywhere.  For example 18" will be thicker in volume than 28".  There-fore more hair may be required if you choose longer lengths, which will in-tern create more volume.  

Custom Made Hair Extensions:

Custom made hair extensions cannot be exchanged or returned even if they are unused, as they are made as per the agreed request specifically to the individual and are not a listed item on our website meaning they may be difficult or impossible to re-sell.

No store discounts are applicable to custom orders, the full price is provided your personalised invoice.

No refunds are applicable for change of mind orders.

Privacy policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.russianhairextensions.com.au

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing your personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at russianluxhairextensions@gmail.com

Terms of service

This website is operated by Russian Lux Hair Extensions. Throughout the site, the terms “we”, “us” and “our” refer to Luxury Hair Extensions. Luxury Hair Extensions offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall Luxury Hair Extensions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

You agree to indemnify, defend and hold harmless Luxury Hair Extensions and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia. 

You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

Questions about the Terms of Service should be sent to us at russianluxhairextensions@gmail.com.

You have successfully subscribed!
Recently Viewed