FAQ

hair extensions Adelaide

 

Are You An Australian Company?

Yes! We are a 100% Australian owned company located on the Gold Coast where all our products are dispatched express post daily so you receive you're amazing hair extensions super fast.


Do You Ship Internationally?

Yes, we ship to all Internationally via registered post which takes between 10 days on average to arrive and express post which is approx. 4-6 days delivery on average. 

Please note: we do not ship to the UK or USA.


How Do I Colour Match?

You can pick your hair from our colour chart or we can assist you by emailing us a photo.


Why Are Your Prices So Low?

We have in-depth experience dealing in wholesale worldwide trade, so with our ever increasing buying power this has allowed us to build a strong, trusted alliance with our exporters, to better negotiate the most favourable prices.  

Once you try our hair you will instantly decipher a distinct difference in options, colour range and style.

What Type Of Shampoo & Conditioner Do You Recommend:

We recommend salon professional shampoo's and conditioners such as Redkin So Soft, Muk (pink Label), Kerastase.

We advise advise using organic or natural shampoo's as most shampoo's and conditioners can have a stripping effect on your own hair as well has the extensions. Most organic or natural conditioners or professional salon brands such as the ones listed above work beautifully.

It is also very important when washing, to gently wash your hair at the roots to remove oils and let the shampoo rinse the rest of your hair and extensions clean. Do not "scrub" hair extensions. 

When conditioning we recommend towel drying your hair and applying a deeply moisturising conditioner to smooth and soften your hair and hair extensions focusing on mid-length to ends to keep it soft.


What Is Russian Hair?

As we all know, Russian hair from Russia is extremely expensive and just because its sourced from Russian does not mean it actually comes from Russian women necessarily.  For this reason we have soured a range of beautiful colours, textures and styles to match the fine characteristics of Russian / Caucasian hair as closely as possible.  

Our hair has a light beautiful texture that moves softly and easily.                       Our hair is free of any mixing of synthetics, animal or coarse and is only sourced from healthy young women.  

Our extensions are never acid treated to break down the cuticles in order to make it blend better with Caucasian hair unlike most grades of Asian and Indian hair.  

What Does Remy Mean?

Our hair is guaranteed Remy, meaning it is cuticle correct hair. All our hair extensions carefully handled one by one to ensure all hairs run in the same direction from root to tip. This means the hair will cannot tangle and matt, like mass produced factory runs.

How Much Hair Should I Order?

A standard half head is 50 grams which is generally enough to give you thickness and volume.  

A full standard head is 100 grams and is perfect for add some length and volume.

150 grams is the most popular for natural length & thickness.

200 grams or more is recommended if you have very thick and/or short hair you may require more than these standard amounts, please ask for professional advise from your stylist.

Feel free to contact us for friendly advise.

Which Length Should I Choose?

Based on an average girls height

18" is approximately to the middle back around bra strap level.  

20" will sit approximately to your upper waist.

22" will sit approximately at lower waist.

24" will sit to approximately at hip bone.


How Long Will My Extensions Last?

Our extensions are the most beautiful and finest quality 100% Russian remy human hair available on the world market, so with gentle care they can outlast standard hair types.
Our natural range of shade look and feel more natural.  The more gentle you are with the hair, the longer it will last.  


How Do I Make An Order?

Please order your hair extensions directly from the website by PayPal, Zippay, Afterpay, bank transfer or deposit.  

If you decide to make a custom order, after we have established your requirements we will send you an invoice to itemise the exact specifications of your custom order.  

We only charge a flat rate of $11.95 for express shipping.


Can The Hair Extensions Re-used?

Yes except for keratin bonds (nail tip) which is generally not considered a re-useable attachment method.

Our weft / weave extensions can easily be removed and re-fitted with a braid or beads.

Our Russian Clip-In, Ponytail & flip-ins can we re-used daily.  

Our beautiful Tape extensions can easily be removed with our hypoallergenic removal solution specially designed to protect the bonding strip and and then can be re-taped with our super strong and reliable tape.

Our Russian micro-bead extensions can easily be re-applied and may require a little re-tipping which is common practice with all keratin tip extensions, depending on how you care for them.

Can I Colour My Hair Extensions?

Yes, you can lighten the virgin hair in our dark shades, and many of our customers routinely colour their hair extensions by adding foils, highlights etc to their new additions, however it is important to remember colouring using dyes and bleaches can damage the hair, just as it can damage your own hair, so any chemical alteration is at your own risk.  

It is recommended to use a semi to colour your extensions darker to decrease the risk of damaging your hair extensions.


How Is My Order Delivered?

We use Australia overnight express post to send all parcels Australia wide with a flat rate of only $11.95.  You can expect to receive your order within 1-3 days.

Your package will be sent within 1-2 business days and will be fully trackable as soon as it is dispatched.

This is flat rate, so you can purchase as much as you choose and never pay  more. All parcels are fully trackable.

What Forms Of Payment Do You Accept?

We accept accept the following forms of payment through our secure payment system.

PayPal

Zippay

Afterpay

Bank Deposit / transfer