FAQ's

Welcome to RL Hair Extensions, Australian owned and operated, where quality is our top priority! We firmly believe that you deserve only the best, which is why we're committed to providing the highest grade available. Unlike other companies who offer hair that isn't 100% Remy or may contain mix blends, we assure you that our double drawn Russian Remy hair is made of the purest, human hair, ensuring that you'll instantly see and feel the difference in quality. Our customer service team is always here to help, answering all your questions and making the ordering process as convenient as possible with our online store.

RL offers a wide range of extension methods, including tape-in, weft, genius weft, invisible tape, micro bead, and nail tip extensions. The range also includes an extensive selection of colours, such as Classic, Highlights, Balayage, and Root Stretch. You can be confident that with RL, you will have access to a diverse selection with over 40 colours and 5 lengths to choose from.

You can rest assured that our hair extensions are made of the finest quality 100% premium Remy human hair. We guarantee that our hair is collected with all strands running in the same direction, cut from a ponytail. This process ensures that the hair cuticle layer is facing the same direction from root to tip, reducing tangling and ensuring that it looks and feels natural. You can be confident you are getting the best hair extensions available when you choose our products.

We offer a diverse range of application methods to cater to different hair types and desired results. Our range includes Tape, Invisible Tape, Weft, Genius Weft, Clip-In Sets, and I-Tip extensions. With such a wide range of application options, you can be sure to find the perfect fit for your needs.

Definitely! At RL Hair, we take pride in offering only double drawn hair to our clients. Each ponytail of hair is meticulously inspected and short hairs are removed to ensure that every hair extension strand is full from top to bottom, leaving no room for thin or wispy ends. Our creation process guarantees a finished look that is sure to exceed your expectations.

we suggest using 100g of our hair extensions for a healthy and natural look. However, if you have thicker or shorter hair, we recommend using 150g of hair extensions for a more seamless blend. This will give you a fuller, more voluminous appearance, while still maintaining a natural look. We believe this is the best approach to achieving perfectly full-looking hair.

To ensure the longevity and health of your new locks, it is essential to take proper care of them. Here are some tips to help you care for your new hair extensions: 

Avoid using low-quality shampoo and conditioner that contains protein or sulphate, or has a high alcohol content for the best result.

When washing your hair, concentrate the shampoo on your own scalp rather than on the extensions. Then, concentrate the conditioner on the extensions.

Your extensions require maintenance every 6-8 weeks to keep them damage-free and manageable.

Dry your hair gently with a hairdryer on low-medium heat.- Always tie your hair up when sleeping, and a loose plait is the best option.

Applying regular treatments is a necessary part of maintaining hair extensions. Apply Argan Oil daily.- Do not bleach your hair extensions, and use semi-permanent dye to go darker or similar shade only.

Do not sleep with wet hair.

Brush your hair daily with a recommended hair extension brush. 

It is normal to lose 1-5 extensions between maintenances. These can be re-applied.

Apply Heat and Protect spray prior to using heat styling tools. Rinse your hair after swimming in chlorine or saltwater.- Avoid washing your hair for 48-72 hours following tape and skin weft hair extension application.

Following application, wear the extensions in a low ponytail and low styles only for the rest of the week.

When swimming, wear your hair in a loose plait, never a bun or top knot.By following these tips, you can ensure that your new RL hair extensions remain beautiful, healthy, and manageable for a long time.

Many of our customers dye their extensions without any issues. You can safely apply a semi-permanent color using a maximum of 1.5% developer to either enhance the shade or tone it down. However, please avoid bleaching or lightening your RL hair as it can cause permanent damage to your extensions. Before coloring your RL hair, make sure to test it on a small strand first, as we cannot be held liable for any problems that may arise during or after coloring your hair.

We understand that you want your RL hair extensions to last for as long as possible and continue to look and feel fabulous. By following our tips for proper care and maintenance, we are confident that your Russian hair extensions will last between 10-12 months. However, it's worth noting that this is an estimate and the lifespan of your extensions may vary depending on factors such as how often you wear them, how well you care for them, and the type of hair extensions you've chosen. With proper care and maintenance, you can enjoy beautiful, long-lasting extensions.

Placing an order with us is easy and convenient on our user-friendly website, browse our range of products, select the ones you want and proceed to checkout securely. If you need any assistance with your order, our customer service team is available during business hours. We strive to make the ordering process as simple and hassle-free as possible, so you can focus on enjoying your new RL hair extensions.

The differences between hair types available in the market are primarily based on the ethnicity of the donor head, with each type offering its own unique characteristics. For instance, Asian hair is typically coarser due to its wider diameter per strand, denser and more structured nature. European or Caucasian hair is relatively rare to find on the market, has a small diameter per strand, and is more delicate in nature. With this information, you can confidently choose the right hair type for your needs.

Australia Post Express Shipping
Estimated delivery time - 1-3 Business days

Australia post Standard Shipping
Estimated delivery time - 3 -10 Business days

International Express Shipping
Estimated 2 to 4 business days between major metro areas

International Standard Shipping
By air: Estimated 9+ Business days

For regional areas Please add 2-3 business days to all shipping time-frames.