At Russian Lux we want you to be 100% pleased with your new extensions, so we offer a 30 Day return/exchange for any hair extension product that is still in its original ties and packaging.

We cannot accept returns after 30 days of receiving your purchase.

I would like to change the colour of my hair extensions - how can I do this? 

We understand it can occasionally be difficult to choose the correct colour online; therefore we are happy to offer free exchanges. 

Simply email us on with your order number and our friendly customer service team will assist you. 

When is my order not eligible for a return/exchange?

If you have removed the ties that hold the extensions together (or removed the tag on the ponytail extension product) the item cannot be accepted back.

-You can easily check the colour without removing these ties.

-If you wait more than 30 days after the item is delivered you cannot return/exchange.

-if you wash, colour, tone, cut or tamper with the hair in any way it cannot be returned/exchanged.

Like all hair extension companies, we do not allow products that are not in new unopened condtion to be returned as a matter of hygiene. We cannot refund or exchange ANY item that has been removed from its ties or tampered with in any way.